We’re not just an ads platform
— we’re your ads partner.
Receive strategic and creative support to supercharge your advertising and marketing performance. Get the most out of AdRoll with managed services.
Support when you need it, how you need it
- Onboarding services
- Account management services
- Creative services
- Optimization & policy services
- 24/7 customer support
Get dedicated support from the very start.
Your Customer Onboarding Specialist will be your point of contact for technical implementation, account launch, and ongoing support for your first 60 days. Onboarding services include:
- Weekly check-in calls
- Ongoing optimization support
- Regular performance reviews
- Best practice guidance
- Dashboard education
- Creative assistance
- Custom report building
- Attribution analysis
Extend your team with an expert who knows your business inside and out.
At the 60-day mark, your dedicated account manager will become your point of contact for all strategic needs. Account management services include:
- Weekly campaign performance meetings
- Proactive campaign recommendations
- Custom reporting
- Quarterly business reviews
- Industry trend spotting
Boost revenue and recognition with ad creative that turns heads.
AdRoll’s expert designers can enhance your creative capabilities to ensure each ad catches your audience’s eyes. Creative services include:
- Quarterly ad creative production in multiple sizes and formats
- Design consultations to optimize current ad creative
Leave your compliance worries with us.
Our internal policy team can work with your account manager to help diagnose and take quick action on any advertising policy concerns or issues. Qualifying customers can also get access to advanced optimization support, including quarterly deep dives with an optimization specialist.
Day or night, we’re here to help.
If you’re experiencing off-hours technical issues or have general inquiries, our customer support specialists are on standby via chat to provide immediate assistance. For questions that require advanced attention, our customer support team will loop in your account manager to ensure a thorough resolution.
“AdRoll has helped us better communicate our values as a brand, and understand the audience that supports our international growth. They help us create and manage our goals in-house and uncover insights that turn data into action. AdRoll feels like an extension of our team.”
How do our services compare?
| Services offered | Managed Services | Self-serve |
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| Onboarding services |  |
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| Account management | |
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| Optimization & policy services | |
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| 24/7 customer support | |
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| Creative services | |
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| Get In Touch | Explore Self-serve |